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The Personalization of Conversational Agents in Health Care: Systematic Review
319
Zitationen
8
Autoren
2019
Jahr
Abstract
Most of the studies in our review implemented the personalization features without theoretical or evidence-based support for them and did not leverage the recent developments in other domains of personalization. Future research could incorporate personalization as a distinct design factor with a more careful consideration of its impact on health outcomes and its implications on patient safety, privacy, and decision-making.
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