ChatGPT: a viral data-driven disruption in the information environment

Abstract

Purpose This study aims to introduce librarians to ChatGPT and challenge them to think about how it fits into their work and what learning they will need to do in order to stay relevant in the realm of artificial intelligence. Design/methodology/approach Popular and scientific media sources were monitored over the course of two months to gather current discussions about the uses of and opinions about ChatGPT. This was analyzed in light of historical developments in education and libraries. Additional sources of information on the topic were described and discussed so that the issue is made relevant to librarians and libraries. Findings The potential risks and benefits of ChatGPT are highly relevant for librarians but also currently not fully understood. We are in a very early stage of understanding and using this technology but it does appear to have the possibility of becoming disruptive to libraries as well as many other aspects of life. Originality/value ChatGPT-3 has only been publicly available since the end of November 2022. We are just now starting to take a deeper dive into what this technology means for libraries. This paper is one of the early ones that provide librarians with some direction in terms of where to focus their interest and attention in learning about it.

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