Developing a Medical Chatbot: Integrating Medical Knowledge into GPT for Healthcare Applications

Abstract

In this study, we explore the integration of ChatGPT with the Insieme platform, a robust electronic and mobile health system designed as an Italian and Slovenian project. This integration provides a novel way in which users access medical information, offering online support from healthcare professionals and enabling interactions with a sophisticated virtual assistant that utilizes cutting-edge natural language processing technologies. Our paper delves into the specific features of the Insieme platform, presenting a comprehensive explanation of the virtual assistant’s implementation. The incorporation of ChatGPT into this medical platform introduces new solutions and challenges stemming from integrating a chatbot and an integral medical platform, potentially transforming the landscape of the Slovenian healthcare system. Furthermore, we examine the broader implications of this technology in enhancing patient care and optimizing healthcare workflows. Our working prototype provides perspectives on the evolution and future prospects of digital health solutions.

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