Accuracy of Dental Symptom Checker Web Application in the Singapore Military Population

Abstract

PURPOSE: Symptom checkers (SCs) are virtual health aids to assist laypersons in self-assessing dental complaints. This study aimed to investigate the triage performance, clinical efficacy, and user-perceived utility of a prototype dental SC, Toothbuddy, in assessing unscheduled dental complaints in Singapore. METHODS: A pilot trial was conducted amongst all unscheduled dental attendees to military dental facilities in Singapore from January to May 2023. The accuracy of Toothbuddy to tele-triage dental conditions into 3 categories-routine, urgent, and emergency-was determined. Based on the patient-reported symptoms input, clinical recommendations were provided to users for each category. Thereafter, all dental attendees were clinically assessed to determine the definitive category. Finally, a user questionnaire assessed the application's functionality and utility and the user's satisfaction. Sensitivity and specificity analyses were performed. RESULTS: During the study, 588 patients with unscheduled dental visits presented. Of these cases, 275 (46.8%) were evaluated to be routine dental conditions for which treatment could be delayed or self-managed, 243 (41.3%) required urgent dental care, and 60 (10.2%) required emergency dental intervention. The accuracy of Toothbuddy in identifying the correct category was 79.6% (468/588). Sensitivity and specificity in categorising routine vs non-routine conditions were 94.5% (95% confidence interval, 92.0%-97.1%) and 74.0% (95% confidence interval, 68.8%-79.2%), respectively. The app was generally well received and rated highly. CONCLUSIONS: Preliminary data suggest that Toothbuddy can perform accurate dental self-assessment for a suitable range of common dental concerns and this is a promising platform for virtual advice on spontaneous dental issues. Furthermore, dental facilities are typically not sized to handle the large volumes of unplanned dental visits that may occur in the military population. SC apps to self-manage or delay treatment without adversely affecting disease prognosis may preserve the limited bandwidth of dental facilities in providing acute care and managing true dental emergencies expediently.

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