An investigation of public trust in autonomous humanoid AI robot doctors: a preparation for our future healthcare system

Abstract

As a preparation for our future healthcare system with artificial intelligence (AI)-based autonomous robots, this study investigated the level of public trust in autonomous humanoid robot (AHR) doctors that would be enabled by AI technology and introduced to the public for the sake of better healthcare accessibility and services in the future. Employing the most frequently adopted scales in measuring patients’ trust in their primary care physicians (PCPs), this study analyzed 413 survey responses collected from the general public in the United States and found trust in AHR nearly matched the level of trust in human doctors, although it was slightly lower. Based on the results of data analysis, this study provided explanations about the benefits of using AHR doctors and some proactive recommendations in terms of how to develop AHR doctors, how to implement them in actual medical practices, more frequent exposure of humanoid robots to the public, and the need of interdisciplinary collaboration to enhance public trust in AHR doctors. This line of study is urgently demanded because the placement of such advanced robot technology in the healthcare system is unavoidable as the public has experienced it more these days. The limitations arising from the non-experimental design, a voluntary response sampling through social media, and few theories on communication with humanoid robots remain tasks for future studies.

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