A community-codesigned LLM-powered chatbot for primary care: a randomized controlled trial

Abstract

With a global shortage of primary healthcare physicians-particularly in resource-limited settings-large language models (LLMs) have the potential to support and enhance patients' health awareness. Here we developed P&P Care (Population Medicine and Public Health), an LLM-powered primary care chatbot using a dual-track role-play codesign framework where community stakeholders and researchers simulated each another's perspectives across four phases: contextual understanding; cocreation; testing and refinement; and implementation and evolution. The codesigned chatbot was integrated with e-learning modules and tested in a randomized controlled trial. The trial included 2,113 participants (1,052 women and 1,061 men) from urban and rural areas across 11 Chinese provinces who were randomly assigned to receive a consultation either with preparatory e-learning via the P&P Care or without. The study met its primary endpoint with the e-learning group showing significantly higher objective health awareness (mean score 2.95 ± 1.22) compared with the consultation-only group (mean score 2.34 ± 1.02; <i>P</i> < 0.001). Codesign offers a scalable solution for deploying LLMs in resource-limited settings. Chinese Clinical Trial Registry identifier: ChiCTR2500098101.

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