The Role of AI in Enhancing 24/7 Library Services

Abstract

Artificial Intelligence (AI) in academic libraries has revolutionized the delivery of 24/7 library services, offering unprecedented opportunities to enhance user experience, streamline operations, and provide personalized support-driven technologies such as chatbots, virtual assistants, and intelligent search systems that enable students and researchers to access resources, resolve queries, and receive recommendations at any time regardless of library staff availability. These systems leverage natural language processing (NLP) and machine learning to improve accuracy and responsiveness, fostering a more inclusive and accessible learning environment. Additionally, AI facilitates efficient resource management, predictive analytics for collection development, and automated administrative tasks, reducing operational burdens on library staff. The potential of AI in ensuring 24/7 library services examines its benefits for students and researchers and addresses the limitations that academic institutions must overcome to maximize AI-driven solutions.

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