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Achieving health equity through conversational AI: A roadmap for design and implementation of inclusive chatbots in healthcare
56
Zitationen
8
Autoren
2024
Jahr
Abstract
We have made specific recommendations to increase conversational AI's equity as part of healthcare services. These emphasise the importance of a collaborative approach and the involvement of patient groups in navigating the rapid evolution of conversational AI technologies. Further research must assess the impact of recommended activities on chatbots' fairness and their ability to reduce health inequalities.
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